Security and communications
Capture, recording, storage and processing or analysis of voice or text interactions as well as solutions for perimeter detection and protection
Every day, companies and customers establish millions of interactions that generate a large amount of information. Information that can become very valuable if we are able to analyze it and automate certain processes.
There are audio, speech and text analytics recording tools and multichannel interaction management suites that make it possible to exploit each and every one of them. This allows you to obtain a clear and complete view of your customers' needs.
SOFTWARE
With the most sophisticated software
From software for the recording, management, control, storage and administration of communications to the automation of processes, whether unattended or attended. This will allow you to identify not only the most easily automated processes, but also those with the highest ROI.
OUR EXPERIENCE
Where we have contributed our products for security and communications
THE VALUE OF THE ÁLAVA GROUP
Why choose our products
We share our knowledge
The Technological Re-Evolution
The field of capturing, recording, storing and processing audio, video or text interactions or analytics is a market that continues to evolve and expand in scope. They are no longer only necessary in critical infrastructures, but are becoming increasingly closer to society.
The boom and the need to drive process automation (RPA - Robot Process Automation) is increasingly applied in more and more industry environments, especially when we talk about repetitive tasks that affect large teams within a company.
Voice recording technology (Speech Analytics) has made it possible to improve many sales and customer service processes. The emergence of new uses of this type of tools makes us question the scope and potential of these tools, as well as the moral lines that we should raise.
