Public authorities
and financial sector
Grupo Álava offers different solutions for the public authorities. We seek to add value to the development of society through the digital transformation of services.
We also have technologies that help you get to know your customers and employees better, aimed at being able to give quick, accurate answers to their demands and concerns, always complying with current regulations (PCI Compliance, MIFID, GDPR).
Applications
Emergency centres
SOLUTIONS FOR RECORDING VOICE COMMUNICATIONS
ROBOTICS PROCESS AUTOMATION
REAL TIME SPEECH AND TEXT ANALYTICS
Citizens’ Service Centres
OMNI-CHANNEL RECORDING SOLUTIONS
ROBOTICS PROCESS AUTOMATION
REAL TIME TELEPHONE AGENT SUPPORT
REAL TIME SPEECH AND TEXT ANALYTICS
QUALITY AND CUSTOMER EXPERIENCE MANAGEMENT
Back Office
OMNI-CHANNEL RECORDING SYSTEMS
MOBILE RECORDING SOLUTION
ROBOTICS PROCESS AUTOMATION
REAL TIME TELEPHONE AGENT SUPPORT
REAL TIME SPEECH AND TEXT ANALYTICS
QUALITY AND CUSTOMER EXPERIENCE MANAGEMENT
Treasury/market rooms
OMNI-CHANNEL RECORDING SYSTEMS
MOBILE RECORDING SOLUTION
ROBOTICS PROCESS AUTOMATION
REAL TIME TELEPHONE AGENT SUPPORT
REAL TIME SPEECH AND TEXT ANALYTICS
QUALITY AND CUSTOMER EXPERIENCE MANAGEMENT
Environment
WEATHER STATIONS
NOISE POLLUTION MONITORING NETWORK
security
SECURE ROOMS
VMS and PSIM SOLUTIONS
REAL TIME CRISIS MANAGEMENT AND EMERGENCY NOTIFICATION
General Services
SECURE ROOMS
REAL TIME CRISIS MANAGEMENT AND EMERGENCY NOTIFICATION
VIRTUAL AND AUGMENTED REALITY SOLUTIONS FOR REMOTE ASSISTANCE, DIGITAL MANUALS AND TRAINING
