What sets us apart?

We have great professionals capable of giving you a unique service, at the height of your best expectations.
your best expectations.
- Our Customer Service Department, dedicated to after-sales incidents, repair and spare parts, offering the best solution to each of them.
spare parts, offering the best solution to each of them.
- Our Technical Laboratory, accredited by the manufacturer, is composed by professionals who have received specific and certified training in
have received specific and certified training in the full range of elemental characterization equipment.
characterization equipment.

Why do maintenance?

Maintenance contracts are routinely established to ensure optimum condition and performance.
and adequate performance.

What are the advantages?

- Premium response time via telephone to emergencies of 48 hours.
- On-site assistance time based on specialist's assessment of 3-5 days.
*Repair times may be increased by factory availability of spare parts.
spare parts availability at the factory.

Important notes:

1. Work planning:

• The maintenance service will be arranged in accordance with the service operations route. You will be notified in advance about the date and time of the technical visit.

• The promotion is only valid if all contracted equipment is serviced during the same visit. Make sure all equipment is ready for maintenance.

2. Breakdowns:

• If there is any malfunction, it must be notified well in advance in order to evaluate its repair during the same visit or to prepare the necessary materials.

• If the materials are not available during the planned schedule, the next available date will be scheduled. Alava is not responsible for any delays this may cause.

3. Emergencies:

• If an urgent trip is required to resolve a breakdown before the planned date, this trip will be charged additionally.